How can I test the connection to my domain name?
To diagnose connectivity issues, please perform a traceroute from your computer to your domain and share the results, along with your IP address, as a comment in this ticket. Inst…
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Can you resend my welcome email with login info?
The welcome email, including account login and password reset link, has been resent to your administrative email address. Please allow up to 1 hour for delivery. Looking forward t…
How do I optimize Zen Cart to reduce CPU usage?
Optimize Zen Cart to reduce CPU usage with these steps:Optimize Images: Use appropriately sized images with minimal colors.Install Image Handler: Use an Image Handler for caching/…
How do I configure SPF and DKIM for third-party DNS?
For third-party DNS, add the following records:SPF TXT Record:Host: Your domainValue: v=spf1 include:spf.supremebox.com mx -allDKIM TXT Records:Host: default._domainkeyValue: k=rs…
How do I update the Whois email address?
To update the Whois email: Go to My Domains > Registered Domains in your control panel. Right-click your domain and select "Edit Whois Details". Open Control Panel WHOIS change…
How do I change name servers from the control panel?
To modify name servers via your control panel: Go to My Domains > Registered Domains in your control panel. Right-click your domain and choose "Edit Name Servers". In the new w…
How can I prevent spam in my email accounts?
To prevent spam in your email accounts, follow these steps:Enable Spam Protection: Use Email > Spam (https://us.cloudlogin.co/mail/spam/) to set protection levels.Set Custom Fi…
How do I export a database using phpMyAdmin?
To export a database using phpMyAdmin:Access phpMyAdmin via Control Panel > Databases > MySQL Databases.Select your database from the left sidebar.Click the "Export" tab at …
How do I move my hosting setup from one account to another?
Steps to migrate your hosting between accounts: Do not add the domain to the new account yet. Backup site files via FTP or File Manager and databases via MySQL tools from the old …
Can I create additional control panel users?
Additional control panel users are not supported. Instead, create alternative access methods:FTP Accounts: Create FTP accounts for domain folders via Files > FTP Accounts (http…
How do I change the logo in a reseller theme?
To change the logo in some reseller WordPress themes, follow these steps: Upload your logo image to the domain folder, e.g., jpserverlink.com. In your WordPress admin panel, go to…
What is the maximum email attachment size for shared hosting?
The maximum email size, including attachments, is 30 MB (base64 encoded), equating to 22–24 MB of actual attachment size, depending on file types. This limit applies to both incom…