What information is needed to troubleshoot an email issue?
To assist with your email issue, please provide detailed information, including the affected email account, a copy of any error message (e.g., bounce-back), and full screenshots o…
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How can I check if SMTP is working on my server?
If email issues persist, please perform the following SMTP connectivity test from your device: Open Command Prompt (Windows) or Terminal (Mac/Linux) Type the following command and…
How can I verify if my email account is working correctly?
We tested your email account by sending a message to a Gmail test address and replying, with no issues detected. Please check your inbox for the reply. Verify your email client se…
How do I test the stability of my connection to the mail server?
To check your connection to the mail server, please run a PathPing test when the error occurs using the command:pathping /n mailserverAllow sufficient time for the test to complet…
What are the internal webmail hosts for support testing?
For support testing, use the following internal webmail hosts:US: http://162.210.102.136/ or webmailus.bastun.netUK: webmailuk.bastun.netAU: http://webmailau.ext.bastun.netAccess …
What does the “UID SORT: Internal Error” mean, and how do I resolve it?
The "UID SORT: Internal Error" indicates your account’s mail storage is exceeded (e.g., 40.01 GB of 40 GB used). See https://us.cloudlogin.co/help/view-article/?id=527 for details…
Why am I seeing a “550 Stop! You are sending too fast” error?
The "550 Stop! You are sending too fast" error indicates you’ve exceeded your account’s email sending limits:Per Mailbox: 50 emails/hour, 300 emails/24 hoursPer Account: 150 email…
Why am I seeing an “undisclosed email address” error?
The "undisclosed email address" error occurs when an email account’s storage quota is exceeded. See https://us.cloudlogin.co/help/view-article/?id=517 for details. To resolve, eit…
Why are emails from my PHP mail() form not being delivered?
If your PHP mail() form sends without errors but emails aren’t received, they may be filtered by the recipient’s server. Contact the recipient to check their spam or filtering set…
Why is my IP blocked by Fail2Ban on the mail server?
Your IP was blocked by Fail2Ban due to excessive email sending attempts after reaching the account’s email rate limit:Per Mailbox: 50 emails/hour, 300 emails/24 hoursPer Account: …
Why can’t I upload files larger than 2MB on my Freehostia account?
Please note that you are currently using our Chocolate/Free Hosting plan, which includes a restriction on uploading files larger than 2MB. Files exceeding this limit are automatic…
What are the FTP connection settings for my hosting account?
To connect to your account via FTP, use the following settings, found in the FTP Accounts menu at https://us.cloudlogin.co/ftp/:FTP Host: ftps12.us.cloudlogin.co or your hosted do…